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After deleting FF preference file, Footers are now located higher on all printed pages, causing some one-page emails to extend to a second page.

youngjane1118
youngjane1118
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I upgraded my Mac OS to 10.6.8 to see if that would solve some of my FF hanging issues. It did not. So I decided to try deleting the preferences file as suggested in the Troubleshooting section to see if that would help. Unfortunately after deleting the prefs.js file per the instructions, on all my printed pages the Footers are now located significantly higher on the page than they used to be. They are located about 3/4" up from the bottom of the page, whereas before they were always located about 1/4" up from the bottom of the page. (Thankfully, the headers are in the same spot as before, 1/4" down from the top of the page.)

I don't understand how this happened to the footer placement in deleting the preferences. The placement/location of the headers and footers is not something that the user can adjust in FF Preferences or in the Printing window as a preference. Only the content of the headers and footers can be modified in the Printing window.

I am stumped as to how this occurred. Is there a way to restore the footer placement back closer to the bottom of the page? The higher location of the footer is causing many of my lengthier one-page emails to have to extend onto a second page which is a waste of paper and file space.

I upgraded my Mac OS to 10.6.8 to see if that would solve some of my FF hanging issues. It did not. So I decided to try deleting the preferences file as suggested in the Troubleshooting section to see if that would help. Unfortunately after deleting the prefs.js file per the instructions, on all my printed pages the Footers are now located significantly higher on the page than they used to be. They are located about 3/4" up from the bottom of the page, whereas before they were always located about 1/4" up from the bottom of the page. (Thankfully, the headers are in the same spot as before, 1/4" down from the top of the page.) I don't understand how this happened to the footer placement in deleting the preferences. The placement/location of the headers and footers is not something that the user can adjust in FF Preferences or in the Printing window as a preference. Only the content of the headers and footers can be modified in the Printing window. I am stumped as to how this occurred. Is there a way to restore the footer placement back closer to the bottom of the page? The higher location of the footer is causing many of my lengthier one-page emails to have to extend onto a second page which is a waste of paper and file space.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Try resetting the Page Margins to what you were using before deleting the prefs file.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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If the above doesn't resolve it, you could look at few settings Firefox extracts from your printer driver. I don't know whether you can manually override them, or whether you need to adjust your printer settings.

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the filter box, type or paste print_paper and pause while the list is filtered

Is there anything unexpected about the paper size:

print.printer_yourprinter.print_paper_height

(3) In the filter box, type or paste print_edge and pause while the list is filtered

Is there anything unexpected about the unprintable area at the bottom of a page:

print.printer_yourprinter.print_edge_bottom

Typically the value would be very low, such as 0 to 25 (25 is a quarter inch).

youngjane1118
youngjane1118 Question owner
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Thank you both for your help! My problem got much worse (of course) after I tried a few more tricks. I thought it would help to delete FF cookies and cache. I also deleted the Mac user and system caches. After a restart, my headers and footers were both outside the printable range of my printers! They were too high and low on the page, and also positioned too far towards the left and right margins. I could see some portion of the text, but the majority of the text was cut off. What the heck?

I eventually fixed the issue (I think-so far so good) by going into the Firefox File Menu, to Page Setup. In the next window I adjusted the Scale from 100% to 90% just to see what would happen. The Headers and footers were better, tiny for sure, but they were still cut off a bit at the far left and right edges of my printed email. Height-wise they were fine. I changed the Scale to 95%, and the headers and footers looked perfect, oddly enough. Went to 99% with the same result. Changed it again back to 100% where I started, and the headers and footers printed out completely and perfectly, just like before I deleted the preferences. This is very strange. How did that happen? It fixed itself by me playing around with the scale values?