Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes each time I close it

  • 4 replies
  • 1 has this problem
  • 16 views
  • Last reply by andhrooy

andhrooy
andhrooy
more options

The Distro I am using is Linux Mint 10 (julia) Kernel Linux 2.6.35-22 generic GNOME 2.32.0 It is an Old computer Intel Celeron CPU 2.4 GHz Memory 748 MB I am using Firefox 11.0 Mozilla Firefox for Linux Mint 1.0

Firefox was running fine and I had no problem until about 3 weeks ago. Now unfortunately each time I close Firefox I get a crash report. After the crash report is sent Firefox then closes.

The Distro I am using is Linux Mint 10 (julia) Kernel Linux 2.6.35-22 generic GNOME 2.32.0 It is an Old computer Intel Celeron CPU 2.4 GHz Memory 748 MB I am using Firefox 11.0 Mozilla Firefox for Linux Mint 1.0 Firefox was running fine and I had no problem until about 3 weeks ago. Now unfortunately each time I close Firefox I get a crash report. After the crash report is sent Firefox then closes.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

You can check for problems with the places.sqlite database file in the Firefox Profile Folder.

Read this answer in context 👍 1

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:

andhrooy
andhrooy Question owner
more options

Crash Reports 

bp-f91b6cf7-aa0d-4de8-80ba-ec9bd2130408
bp-f91b6cf7-aa0d-4de8-80ba-ec9bd2130408 08/04/13 20:23
bp-e8627e0e-23a3-4dd2-b60c-034252130408 08/04/13 19:28
bp-ae798bf6-a424-41f9-8049-4da342130407
bp-4c52047e-7a99-4986-8cf7-89be22130326 26/03/13 12:57
bp-f6d95d1a-89e1-4aba-83e7-4453b2130322 23/03/13 00:48
bp-1e998e3d-c929-4795-9c2d-5b1fa2130318 19/03/13 01:37
bp-a933d240-69d6-48ff-87dc-5f664213030

Modified by cor-el

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

You can check for problems with the places.sqlite database file in the Firefox Profile Folder.

andhrooy
andhrooy Question owner
more options

The problem did not occur in safe mode. I then one by one disabled all the plugins. Once all the plugins were disabled the problem was still there. Then one by one I proceeded to disable the extensions. When I was left with only 4 Enabled.

  • Adblock Plus 2.2.3
  • Adblock Plus Pop-up Addon 0.4
  • Element Hiding Helper for Adblock Plus 1.2.3
  • English (Australian) Dictionary 2.1.2

the problem was no longer there.