This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how do i get rid of whitesmoke and conduit

  • 5 replies
  • 18 have this problem
  • 19 views
  • Last reply by martinweil

more options

have managed to get rid of conduit but cant get whitesmoke off firefox and causes me not to be able to view movies on direct tv. there is no place to set search provider on whitesmoke actually no tools at all. Have deleted all versions and uninstalled firefox and it still hijacks seach engine and tool bar

have managed to get rid of conduit but cant get whitesmoke off firefox and causes me not to be able to view movies on direct tv. there is no place to set search provider on whitesmoke actually no tools at all. Have deleted all versions and uninstalled firefox and it still hijacks seach engine and tool bar

All Replies (5)

more options
  1. Enter “about:config” in url bar. This will open settings page
  2. Type “Keyword.url” in the search box. Right click it & reset it.
  3. Type “browser.search.defaultengine” in the search box. Right click it & reset it.
  4. Type “browser.search.selectedengine” in the search box. Right click it & reset it.
  5. Search for ‘browser.newtab.url’. Right-click and reset. This will make sure that the search page won’t launch on each new tab.

IF The settings revert or do not help, scan with Anti-malware programs like adwcleaner. WhiteSmoke is known to be distributed not only with shareware, but with trojans as well WhiteSmoke is known to be distributed not only with shareware, but with trojans as well,

like TDSS Rootkit. Although it is not common nowdays, it happened in the past,.
more options
more options

This Whitesmoke crap downloaded with what was supposed to be a flash update. I suspect it is all malware. I uninstalled all the programs in control panel but the add ons are still showing up in FFox. UGH.

more options

How did you get rid of the conduit tool bar. I was told I needed an upgraded version of adobe flashplayer, so I was careful not to check any boxes for any stay software they like to stick you with. There was none for me to unclick, so it installed. Upon restarting I got conduit with all the crap that comes with it. I tried to send an email to their customer service only to get an error 505 server every time. I'm sure that is planned. I uninstalled it from the control panel, but that didn't seem to do a dent. It's there and I can't find a way to remove it. I am running Win8....HELP!

more options

I finally had to roll back WIndows to a reset point and that did the trick. Conduit is a noxious malware distributor.