Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

For the last week, Firefox opens with many tabs. I cannot remove the program; nothing happens. Have 3 anti-virus software progs.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by user633449

stom33
stom33
more options

Firefox suddenly opens with many tabs, including some that indicate loading problems. Symantec detects nothing, so on advice of IT expert, downloaded two other programs and a PC cleaner, and ran them all. Many issues fixed, but not the Firefox issue. Cannot remove the program through my Control Panel--nothing happens. Tried to download Firefox program again, hoping it would replace the old version, but that didn't work--nothing happened. Other search engines working fine: Chrome, IE. Also, the Troubleshooting Information suggested on this "advice" page doesn't work--I have no item in HELP called Troubleshooting Information.

Firefox suddenly opens with many tabs, including some that indicate loading problems. Symantec detects nothing, so on advice of IT expert, downloaded two other programs and a PC cleaner, and ran them all. Many issues fixed, but not the Firefox issue. Cannot remove the program through my Control Panel--nothing happens. Tried to download Firefox program again, hoping it would replace the old version, but that didn't work--nothing happened. Other search engines working fine: Chrome, IE. Also, the Troubleshooting Information suggested on this "advice" page doesn't work--I have no item in HELP called Troubleshooting Information.

All Replies (1)

user633449
user633449
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Type about:support into your address bar, press Enter
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.