Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problems with Gmail in Firefox version 20.0.1.

  • 4 replies
  • 4 have this problem
  • 1 view
  • Last reply by wmchar

wmchar
wmchar
more options

I never had any problems with Gmail before this version. Now when I want to compose a new message the compose window and home page will turn into an empty white browser window. It is titled as if it were the inbox, but there are no links or words appearing in the window. I cannot type in this window either. So I am unable to send email from my desktop.

Also, I can only read new messages. When I try to read older messages I'd saved for information purposes, I can no longer open those.

I never had any problems with Gmail before this version. Now when I want to compose a new message the compose window and home page will turn into an empty white browser window. It is titled as if it were the inbox, but there are no links or words appearing in the window. I cannot type in this window either. So I am unable to send email from my desktop. Also, I can only read new messages. When I try to read older messages I'd saved for information purposes, I can no longer open those.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry (History > Show All History or View > Sidebar > History) or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks.

You can't recover from this 'forget' unless you have a backup of the affected files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

Read this answer in context 👍 3

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Google has been tinkering with the design of Gmail lately, which raises the possibility that Firefox may be mismatching old cached files with new ones, or sending the site cookies that correspond to an older design.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove your google.com cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

That will open a dialog where you can remove the individual cookies.

Then try reloading the page and logging in again. Does that help?

wmchar
wmchar Question owner
more options

Thanks for your response jscher2000. I completed both steps of your recommendation and unfortunately am experiencing the same problems. Any other suggestions?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry (History > Show All History or View > Sidebar > History) or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks.

You can't recover from this 'forget' unless you have a backup of the affected files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

wmchar
wmchar Question owner
more options

Thanks cor-el! I tried the safe mode and gmail was flawless. Then I re-opened Firefox and selected the reset. Oops. I misread your message. I had to reset Gmail as a homepage for my email button. Other than that, all seems well. The Gmail is still working. I can now open old emails and attachments and the compose new email no longer opens a blank browser window.