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Firefox closes itself. I have uninstalled and reinstalled five times in 2 months. What can I do?

mayabella
mayabella
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When I click on the icon, it does not open but when I try to open it, I get the message that another version is open. I can't open it to shut it down. I have to restart my computer. This has been ongoing for months. I have uninstalled and reinstalled but it just happens again and again. I'm over it.

When I click on the icon, it does not open but when I try to open it, I get the message that another version is open. I can't open it to shut it down. I have to restart my computer. This has been ongoing for months. I have uninstalled and reinstalled but it just happens again and again. I'm over it.

All Replies (1)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!