Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

No open button in the download window, only save or cancel, how to add open button, windows 8 + firefox 20.

  • 4 replies
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

noodle1
noodle1
more options

firefox 20 and windows 8 pro 64 bit. when i download file I get only 'save' and 'cancel' options, got 'always ask me where to save' ticked in options->general, i want to have open option as well. if i tick 'always save to..' in the options then i get both open and save options but if i press save it save to the directory specified in the options, i want it to ask me where to save and have the open button as well, is it possible? i has it before i moved to windows 8... now i dont have it its annoying.

Thanks in advance.

firefox 20 and windows 8 pro 64 bit. when i download file I get only 'save' and 'cancel' options, got 'always ask me where to save' ticked in options->general, i want to have open option as well. if i tick 'always save to..' in the options then i get both open and save options but if i press save it save to the directory specified in the options, i want it to ask me where to save and have the open button as well, is it possible? i has it before i moved to windows 8... now i dont have it its annoying. Thanks in advance.

All Replies (4)

patrickmc
patrickmc
more options

Hello noodle1,

Which security software (firewall, anti-virus) do you have?

If "Open" and "Open Containing Folder" in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location and they may have been removed by Anti-virus or cleanup software.

It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

Please let us know if this solves your issue.

Cheers, Patrick

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also:

noodle1
noodle1 Question owner
more options

Hi guys, thank you for your reply, i am not talking about finding the download but on what to do when i start a download, I want to have the option to choose whether to open the file or to save it wherever i want (to be asked where to save it), is it possible?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check the download settings?

  • Tools > Options > General: Downloads