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I just installed firefox. When I open facebook, it locks up

  • 4 replies
  • 1 has this problem
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  • Last reply by AWArulz

AWArulz
AWArulz
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I was told firefox was the proper browser to play a game on facebook. I have been using Chrome, mostly with no issues. I installed firefox, and when it said to import, I did so.

I log into facebook and it just halts. After awhile I get a message about the script that all the other support messages say with this

Script: https://fbstatic-a.akamaihd.net/rsrc.php/v2/y5/r/QNxOsuxyVYx.js:27

I say stop script and it sort of works until I go to another page or open another tab and then I get it again. O have tried to reset Firefox. I have the latest Java and I have cleared Cashe,


It works ok if I get one tab open to google.Wunderground weather works fine, but many sites have this same issue as facebook, including Amazon.

I am using W7, this is FF 21.0. Looks like the process of resetting firefox reenables whatever plug ins it installed automatically. I haven't installed any of them.

I am posting this from Chrome because of the lockups. Willing to try stuff.

I was told firefox was the proper browser to play a game on facebook. I have been using Chrome, mostly with no issues. I installed firefox, and when it said to import, I did so. I log into facebook and it just halts. After awhile I get a message about the script that all the other support messages say with this Script: https://fbstatic-a.akamaihd.net/rsrc.php/v2/y5/r/QNxOsuxyVYx.js:27 I say stop script and it sort of works until I go to another page or open another tab and then I get it again. O have tried to reset Firefox. I have the latest Java and I have cleared Cashe, It works ok if I get one tab open to google.Wunderground weather works fine, but many sites have this same issue as facebook, including Amazon. I am using W7, this is FF 21.0. Looks like the process of resetting firefox reenables whatever plug ins it installed automatically. I haven't installed any of them. I am posting this from Chrome because of the lockups. Willing to try stuff.

All Replies (4)

iamjayakumars
iamjayakumars
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Check your Plugins are updated!


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

AWArulz
AWArulz Question owner
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That didn't fix anything. Facebook is still locking on startup and even gmail is a looooong pause before it starts.

google, pages like that - go ok

iamjayakumars
iamjayakumars
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locking means pinned ?

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

AWArulz
AWArulz Question owner
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Let me ask you. Are you literate? Because, as I said, I already did that.

but you have boilerplate responses because the browser is clearly broken. I can get by with Chrome or IE, I guess. Too bad, FF used to be good, but it has clearly fallen on hard times.