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Screen Freezes

  • 1 reply
  • 8 have this problem
  • 5 views
  • Last reply by cor-el

rbir
rbir
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Windows 7

Firefox 21.0

Hello,

Since installing FF 21.0 I have been encountering many screen freezes.

I never receive an error message.

Complete loss of control: no mouse functionality, ESC button will not clear the freeze.

I am experiencing 5-10 of these freezes every day. They seem to self-clear in 60 to 240 seconds. Alternatively, I can reboot the computer. Either way, it is a hassle.

Anyone else having this problem?

Any way to solve the problem?

Thanks very much for your help!

Regards,

Bob

Windows 7 Firefox 21.0 Hello, Since installing FF 21.0 I have been encountering many screen freezes. I never receive an error message. Complete loss of control: no mouse functionality, ESC button will not clear the freeze. I am experiencing 5-10 of these freezes every day. They seem to self-clear in 60 to 240 seconds. Alternatively, I can reboot the computer. Either way, it is a hassle. Anyone else having this problem? Any way to solve the problem? Thanks very much for your help! Regards, Bob

Modified by rbir

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.