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Firefox 21.0 won't work with Barclays On-line Banking

CambridgeChris
CambridgeChris
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The site opens, and shows the account balance. When I go to account details, Firefox freezes. I've cleared the cache, and cleared cookies, as suggested - but it doesn't work. Barclays on-line banking is working fine using Google Chrome as a browser.

The site opens, and shows the account balance. When I go to account details, Firefox freezes. I've cleared the cache, and cleared cookies, as suggested - but it doesn't work. Barclays on-line banking is working fine using Google Chrome as a browser.

Chosen solution

Were you previously using the site with no problem in Firefox 20?

Is the page you're trying to load a regular web page or a PDF (e.g., statements often are PDFs)?

Could you try the site in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference in how the site works?

Read this answer in context 👍 4

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Chosen Solution

Were you previously using the site with no problem in Firefox 20?

Is the page you're trying to load a regular web page or a PDF (e.g., statements often are PDFs)?

Could you try the site in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference in how the site works?

CambridgeChris
CambridgeChris Question owner
more options

Yes, the problem extension was AdBlock Plus. I found that you could configure this to disable itself when accessing the Barclays site. So not on-line banking works once more, and unwanted ads are still blocked on other sites.