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Firefox 21 running on Windows 7 won't allow creation of new bookmarks

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  • Last reply by graddean

graddean
graddean
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I just installed Firefox 21 on a PC running Windows 7. I cannot access the "About" screen, and Firefox will not create new bookmarks. Neither clicking on the star in the navigation window or right-clicking the dropdown menu works.

I might add that every time Firefox has installed a new version after version 19, some such problem has arisen. What gives?

I just installed Firefox 21 on a PC running Windows 7. I cannot access the "About" screen, and Firefox will not create new bookmarks. Neither clicking on the star in the navigation window or right-clicking the dropdown menu works. I might add that every time Firefox has installed a new version after version 19, some such problem has arisen. What gives?

Chosen solution

Note that problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

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All Replies (4)

iamjayakumars
iamjayakumars
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

graddean
graddean Question owner
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After following the above advice, Firefox 21 now works properly with ALL extensions enabled. Perhaps disabling and then enabling each one somehow corrected what was wrong.

Thanks for the help!!

cor-el
cor-el
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  • Top 10 Contributor
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Chosen Solution

Note that problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

graddean
graddean Question owner
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This problem is now solved.