This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sync data back from server onto new installation

  • 2 replies
  • 2 have this problem
  • 35 views
  • Last reply by cor-el

jbehling2
jbehling2
more options

I reinstalled my PC and when I reinstalled FireFox, I entered in my password, acct, and recover key. Told FF to use the server data. FF never downloaded my bookmarks. How do I get my bookmarks from the server"?

I reinstalled my PC and when I reinstalled FireFox, I entered in my password, acct, and recover key. Told FF to use the server data. FF never downloaded my bookmarks. How do I get my bookmarks from the server"?

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

How long did you let the Sync process run?

Was any other Sync data recovered?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Does this only happen with the bookmarks or with other data as well?

Did you get to retrieve other data that was synced to the Sync server to see if that works?

Note the Firefox sync isn't meant to be used this way, so success is not guaranteed and it is always better to backup your personal profile data locally.