This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Content of Pogo.com popup windows is teensy. Zoom is not the problem. Have troubleshot this w/ Pogo techs. Works w/ IE.

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

kcmolatch
kcmolatch
more options

All popup windows for Pogo.com come up regular sized, but the content or a portion of the content is squished into a teeny, 1"x2" block. The Zoom is not involved. I have images of the problem on http://s1289.photobucket.com/user/KCMolatch/media/Pogo2_zps4663918a.jpg.html?sort=3&o=0

I've troubleshot this all the way through with Pogo techs. Everything works on IE, but not Firefox anymore. It started last week, and there was a time when the image inside the popup window flickered from one size to another several times, then it ended up this tiny size.

I have an HP laptop w/ Windows 7 Pro, AVG, Spybot S&D, Malwarebytes. I have updated Java, Flashplayer, Global Storage Settings, etc.

All popup windows for Pogo.com come up regular sized, but the content or a portion of the content is squished into a teeny, 1"x2" block. The Zoom is not involved. I have images of the problem on http://s1289.photobucket.com/user/KCMolatch/media/Pogo2_zps4663918a.jpg.html?sort=3&o=0 I've troubleshot this all the way through with Pogo techs. Everything works on IE, but not Firefox anymore. It started last week, and there was a time when the image inside the popup window flickered from one size to another several times, then it ended up this tiny size. I have an HP laptop w/ Windows 7 Pro, AVG, Spybot S&D, Malwarebytes. I have updated Java, Flashplayer, Global Storage Settings, etc.

All Replies (2)

Andrew
Andrew
  • Moderator
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you sure that this isn't a zoom issue?

What did you try?

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks.

You can't recover from this 'forget' unless you have a backup of the affected files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.