This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox only displays start page.

  • 5 replies
  • 4 have this problem
  • 5 views
  • Last reply by DJH1

more options

When I start Firefox, it shows the Firefox start page, but will not go to any other page. When I click a bookmark, type an address in the address bar, or try to search from the search box, nothing happens.

I tried setting the default home page to another website, and the only difference is that Firefox displays a blank new tab instead of the start page.

When I start Firefox, it shows the Firefox start page, but will not go to any other page. When I click a bookmark, type an address in the address bar, or try to search from the search box, nothing happens. I tried setting the default home page to another website, and the only difference is that Firefox displays a blank new tab instead of the start page.

Chosen solution

hello, sometimes such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: Fix problems connecting to websites after updating Firefox

Read this answer in context 👍 1

All Replies (5)

more options

Chosen Solution

hello, sometimes such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: Fix problems connecting to websites after updating Firefox

more options

That's a possibility; we installed Avast security on the computer last week. I tried turning it off, though, and that doesn't seem to fix the problem.

I also tried turning off Windows Firewall, but again, it didn't fix the problem.

more options

in this case please also try deleting all program rules for firefox within avast security & let it detect the browser again...

more options

Note that sometimes you only disable the user interface of security software, but the firewall or anti-virus services are still running in the background.

more options

After restarting Windows, Firefox is working again. I don't know whether something was updated over the weekend, or whether the restart itself was responsible, but either way I appreciate your help. Thanks!