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FF desktop Crash ID: bp-50ae4770-7702-479b-b176-5e6532130714

  • 2 replies
  • 1 has this problem
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  • Last reply by gbs747a

gbs747a
gbs747a
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FF cannot start. No safe mode possible. Tried FF 21,20 and 19. Sometimes open the profile window and crashes.

Also Crash ID: bp-5eccfaa7-5c43-46f0-ab07-dd36d2130716 Crash ID: bp-0a3dad2a-a009-4c36-ba5d-b7d762130715

Seems after windows update. Unistall flash. Nothing works. Tks

FF cannot start. No safe mode possible. Tried FF 21,20 and 19. Sometimes open the profile window and crashes. Also Crash ID: bp-5eccfaa7-5c43-46f0-ab07-dd36d2130716 Crash ID: bp-0a3dad2a-a009-4c36-ba5d-b7d762130715 Seems after windows update. Unistall flash. Nothing works. Tks

All Replies (2)

cor-el
cor-el
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  • Top 10 Contributor
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You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

If that works then try to disable hardware acceleration in Firefox.

Could be related to a recent MS update (KB2835361)

  • bug 893373 – [Win7] startup crash in HwGlyphRunRealizer::IssueRenderingCommands after installing MS KB2835361 (July 10):
gbs747a
gbs747a Question owner
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FF didn't start even in safe mode. just the windoew profile appears and crashed. I deleted the KB2835361. No help. I've just reinstalled the last FF 22 again and the same happened. No solution. Tried a simple restore point but didn't work. Maybe only the image restore.