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Sub-folders in my edutrack email account are not visible - they are visible when I view through Safari

  • 2 replies
  • 1 has this problem
  • 12 views
  • Last reply by smahar

smahar
smahar
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I have been using Firefox to access my Outlook edumail account to check my work emails. Recently I have been unable to see the sub-folders that I have created in my Inbox.

If I access my Outlook Edumail account via Safari I can see these sub folders. I can't work out how to resolve this problem

I have been using Firefox to access my Outlook edumail account to check my work emails. Recently I have been unable to see the sub-folders that I have created in my Inbox. If I access my Outlook Edumail account via Safari I can see these sub folders. I can't work out how to resolve this problem

Chosen solution

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

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All Replies (2)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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Chosen Solution

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

smahar
smahar Question owner
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Thank You! It worked. cheers, smahar