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Firefox 22 crashes when clicking a link in a thunderbird 3.011 email

markinvirginia
markinvirginia
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I updated to FF 22 a couple of days ago and found that when I clik on a link in a Thunderbird email FF doesn't start but immediately crashes. Safe-mode does nothing to help. If I start the browser first it seems to be ok. It is set as the default browser. The only thing that fixed my problem was reverting to FF 21. Windows XP SP2 I've never had issues with FF so this is a new thing. I've tried reinstalling FF 22 and upgraded Thunderbird. It didn't help either.

I updated to FF 22 a couple of days ago and found that when I clik on a link in a Thunderbird email FF doesn't start but immediately crashes. Safe-mode does nothing to help. If I start the browser first it seems to be ok. It is set as the default browser. The only thing that fixed my problem was reverting to FF 21. Windows XP SP2 I've never had issues with FF so this is a new thing. I've tried reinstalling FF 22 and upgraded Thunderbird. It didn't help either.

All Replies (4)

kobe
kobe
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We're sorry to hear that your Firefox is crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Modified by kobe

markinvirginia
markinvirginia Question owner
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It never even starts. There are no listed reports that I could find. Just the crash report window that asks if I want to reset Firefox and that does nothing either.

kobe
kobe
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updated my post

markinvirginia
markinvirginia Question owner
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Found the problem. Norton Vulnerability Protection 11.4.0.6-1 is causing the crash. Disable it and the problem is gone.