Firefox crashes upon hitting the back button while looking at email in Outlook.
When I am looking at my email I crash almost every other time I hit the back button trying to go back to my list of emails on Outlook. I don't crash when hitting the back button on any other sites that I recall.
When I am looking at my email I crash almost every other time I hit the back button trying to go back to my list of emails on Outlook. I don't crash when hitting the back button on any other sites that I recall.
All Replies (2)
Try this - right-click the Back button and then select the previous page.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.