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I removed the cookies for the U.S. Airways site and now I can't get information on flight schedules. How can I fix this?

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by kobe

jacquef1
jacquef1
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I can access the US Airways home page, but when I try to get information on flight schedules to book a flight, a window comes up that says:

"We're sorry. Your session may have expired. Please restart your search without using your 'back' button. If you continue to receive this message, call 800-327-7810 for assistance. Reference code: KHBCJA45YPWTAF45QDRV4H55 (1.2.111090.111090) Occurred: 7/31/2013 9:55:20 AM"

This is the only site that I removed the cookies from, and I don't know if I removed them properly. Using another browser, I am still able to get access to flight schedules. I called US Airways and they said that the problem is with the Firefox browser. I am using v. 22.0 for Mac. Firefox is my browser of choice, so I would like to get this working. Any help is greatly appreciated.

Thank you. Jacque Friedman

I can access the US Airways home page, but when I try to get information on flight schedules to book a flight, a window comes up that says: "We're sorry. Your session may have expired. Please restart your search without using your 'back' button. If you continue to receive this message, call 800-327-7810 for assistance. Reference code: KHBCJA45YPWTAF45QDRV4H55 (1.2.111090.111090) Occurred: 7/31/2013 9:55:20 AM" This is the only site that I removed the cookies from, and I don't know if I removed them properly. Using another browser, I am still able to get access to flight schedules. I called US Airways and they said that the problem is with the Firefox browser. I am using v. 22.0 for Mac. Firefox is my browser of choice, so I would like to get this working. Any help is greatly appreciated. Thank you. Jacque Friedman

All Replies (1)

kobe
kobe
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Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.