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Firefox fails to start following Flash Player upgrade

  • 4 replies
  • 4 have this problem
  • 3 views
  • Last reply by kobe

dartguru
dartguru
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Using Windows 7 Adobe Flash Player install failed. Firefox now fails to start - event viewer details at the bottom of the message. I've uninstalled Firefox and reinstalled it (v22.0). I've uninstalled Flash Player via the Control panel. Event Viewer shows:- Faulting application name: FlashPlayerUpdateService.exe, version: 11.6.602.180, time stamp: 0x51a4ab8c Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f Exception code: 0xc0000005 Fault offset: 0x0002e243 Faulting process id: 0x4290 Faulting application start time: 0x01ce90313196b4b6 Faulting application path: C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe Faulting module path: C:\windows\SysWOW64\ntdll.dll Report Id: 6fe5a9c5-fc24-11e2-80bb-94de80504a75

Using Windows 7 Adobe Flash Player install failed. Firefox now fails to start - event viewer details at the bottom of the message. I've uninstalled Firefox and reinstalled it (v22.0). I've uninstalled Flash Player via the Control panel. Event Viewer shows:- Faulting application name: FlashPlayerUpdateService.exe, version: 11.6.602.180, time stamp: 0x51a4ab8c Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f Exception code: 0xc0000005 Fault offset: 0x0002e243 Faulting process id: 0x4290 Faulting application start time: 0x01ce90313196b4b6 Faulting application path: C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe Faulting module path: C:\windows\SysWOW64\ntdll.dll Report Id: 6fe5a9c5-fc24-11e2-80bb-94de80504a75

All Replies (4)

dartguru
dartguru Question owner
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Sorry, to correct Event Viewer, the error I get after uninstalling flash player and firefox then re-installing firefox is this... Faulting application name: firefox.exe, version: 22.0.0.4917, time stamp: 0x51c06b1b Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f Exception code: 0xc0000005 Fault offset: 0x0002dede Faulting process id: 0x1940 Faulting application start time: 0x01ce903f92e12738 Faulting application path: C:\program files (x86)\mozilla firefox\firefox.exe Faulting module path: C:\windows\SysWOW64\ntdll.dll Report Id: d1a5c183-fc32-11e2-80bb-94de80504a75

kobe
kobe
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Find your profile and delete pluginreg.dat.

And run sfc/scannow and search for missing essential system files.

Modified by kobe

dartguru
dartguru Question owner
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Hi thanks for the reply.

I've deleted pluginreg.dat and run scannow.

scannow found nothing and firefox still doesn't start.

The error message in Event Viewer is exactly the same as before:-

Faulting application name: firefox.exe, version: 22.0.0.4917, time stamp: 0x51c06b1b

Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f

Exception code: 0xc0000005

Fault offset: 0x0002dede

Faulting process id: 0x2320

Faulting application start time: 0x01ce90fb0ad66c52

Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Faulting module path: C:\windows\SysWOW64\ntdll.dll

Report Id: 49baf287-fcee-11e2-980c-94de80504a75

kobe
kobe
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You can check for malware (i doubt that, unless you got the wrong flash, should check anyways), and look at other solutions.