This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't move desktop files recently sent via gmail unless I close firefox. This is new. What is causing this?

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

anartist
anartist
more options

Although this a new issue for me, apparently it has happened before. I found just exactly this question, with no solutions and the thread marked closed, here: https://support.mozilla.org/en-US/questions/743177

Why was the thread closed with no answers?

Although this a new issue for me, apparently it has happened before. I found just exactly this question, with no solutions and the thread marked closed, here: https://support.mozilla.org/en-US/questions/743177 Why was the thread closed with no answers?

All Replies (2)

iamjayakumars
iamjayakumars
more options

The Question posted on 2010, so its closed.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is also possible that security software is locking the files, so check there as well if Safe Mode doesn't have effect.

Modified by NoahSUMO