I had the previous version of Firefox but O2 asked me to update to print in PDF my bill. I did everything as you asked me twise but the firefox canno
I had the Firefox but O2 asked to update so to print my PDF bill and so I did. Surprisingly after following everything I have got the icon on my desktop but it doesnot work. I cannot open it. Now I do not have the Firefox and already lost 35 mins trying to start it so just to print the bill.
Can someone tell me what is happening or is better to forget about Firefox.
Chosen solution
If you haven't shut down and restarted Windows 7, you might try that, since the Windows installer sometimes develops a backlog of updates.
Did you speak with O2 customer support, or how did you get prompted to update?
Do you recall what version you had before and what version you just installed?
If it was not from Mozilla's site:
- You can get an official installer here: https://www.mozilla.org/en-US/firefox/fx/#desktop
- You also may want to run some supplemental scans. These three tools are highly regarded (and free):
- Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free
- SUPERAntiSpyware : http://www.superantispyware.com/
- AdwCleaner : http://www.bleepingcomputer.com/download/adwcleaner/ (ignore banner ads for other products)
All Replies (2)
Chosen Solution
If you haven't shut down and restarted Windows 7, you might try that, since the Windows installer sometimes develops a backlog of updates.
Did you speak with O2 customer support, or how did you get prompted to update?
Do you recall what version you had before and what version you just installed?
If it was not from Mozilla's site:
- You can get an official installer here: https://www.mozilla.org/en-US/firefox/fx/#desktop
- You also may want to run some supplemental scans. These three tools are highly regarded (and free):
- Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free
- SUPERAntiSpyware : http://www.superantispyware.com/
- AdwCleaner : http://www.bleepingcomputer.com/download/adwcleaner/ (ignore banner ads for other products)
Forgot to add this link: Firefox won't start - find solutions