Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I just installed firefox, but the 2nd and 3rd steps did not present, what do I need to do?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by kobe

GeorgeBullard
GeorgeBullard
more options

Your instructions present a 3 step process for installation. The download apparently completed in step 1, but after that the box for step 2 did not appear and there is indication how to continue the process. Please point me in the right direction.

Your instructions present a 3 step process for installation. The download apparently completed in step 1, but after that the box for step 2 did not appear and there is indication how to continue the process. Please point me in the right direction.

All Replies (1)

kobe
kobe
more options

If you are having problems installing firefox, try the full installer.

  1. Download Firefox from https://www.mozilla.org/en-US/firefox/all/
  2. Open the file downloaded and run through the regular install.
  3. When that is finished you have Mozilla Firefox.