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Firefox is hourglassing and I can't log into any sites. I've tried to reset Firefox but I never get the box saying it's been reset.

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  • Last reply by kobe

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I turned off my computer and when I turned it back on started having log-in problems on all sites. I have tried to clean out cookies and also reset Firefox, but am unable to complete because it seems to get stuck.

I turned off my computer and when I turned it back on started having log-in problems on all sites. I have tried to clean out cookies and also reset Firefox, but am unable to complete because it seems to get stuck.

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I've gone through what you suggested and continue to have the same problem. I can get gmail and facebook to load, but when I try to log in, the spinning wheel pops up.

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Can you try in safe mode, it may be caused by hardware acceleration and or a addon.

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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

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I've gone through the reset process and the box saying that it's been reset never appears.

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If so you need to test in a new profile.