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I can't empty the trash in Simple Mail

whatsitsgalore
whatsitsgalore
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This is the second time I am asking this question. The last time, I was only given a link to a non-Mozilla site, and they can't help me.

I tried enabling the "empty trash on exit" box, but it has no effect.

I tried right-clicking on the trash folder and clicking "empty," but I get an error message: Invalid response: no such message.

I am now storing 250 read messages in the trash and climbing. I need some real help, please.

This is the second time I am asking this question. The last time, I was only given a link to a non-Mozilla site, and they can't help me. I tried enabling the "empty trash on exit" box, but it has no effect. I tried right-clicking on the trash folder and clicking "empty," but I get an error message: Invalid response: no such message. I am now storing 250 read messages in the trash and climbing. I need some real help, please.

Chosen solution

As I told you here - https://support.mozilla.org/en-US/questions/964370?esab=a&s=&r=2&as=s - the first time you posted for help with Simple Mail. 

 There is a support thread for the Simple Mail extension over here:
http://forums.mozillazine.org/viewtopic.php?f=48&t=2497499

Sorry, I don't use that extension and can't help you.

That extension isn't made by Mozilla, even though AMO hosts that extension it is made by a 3rd party. There is a link on the AMO download page - Support site - which is the link that I posted in your first question about Simple Mail. Each extension developer has the responsibility of supporting their extension. We do try to answer questions about extensions which we are familiar with, but as I said before, I don't use that extension myself. And since no one else answered your other two postings about Simple Mail, I can only assume that no one else coming here is familiar with that extension either.

Read this answer in context 👍 0

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Chosen Solution

As I told you here - https://support.mozilla.org/en-US/questions/964370?esab=a&s=&r=2&as=s - the first time you posted for help with Simple Mail. 

 There is a support thread for the Simple Mail extension over here:
http://forums.mozillazine.org/viewtopic.php?f=48&t=2497499

Sorry, I don't use that extension and can't help you.

That extension isn't made by Mozilla, even though AMO hosts that extension it is made by a 3rd party. There is a link on the AMO download page - Support site - which is the link that I posted in your first question about Simple Mail. Each extension developer has the responsibility of supporting their extension. We do try to answer questions about extensions which we are familiar with, but as I said before, I don't use that extension myself. And since no one else answered your other two postings about Simple Mail, I can only assume that no one else coming here is familiar with that extension either.

whatsitsgalore
whatsitsgalore Question owner
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I can't always find the thread again to check the answers.

That last link I received in response to my last message took me to a site that answered my question with a polite "I'm sorry, that's not our product."

However, I will try this new link. Thank you.