This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

merrill lynch on line refuses to accept my password although on int explorer and other computer it works. This happen after installing yahoo/firefox version

  • 6 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

more options

for merril lynch tab I enter my user id and password and It always loads until today. I contacted ML and they gave me a new password but it also didn't work. I tried internet explorer and another computer which hasn't loaded the firefox/yahoo version and merril loaded with my password. I tried to reload the latest version of firefox but it still loaded the firefox/yahoo version and didn't work. Merrill told be to adjust settings by hitting firefox in the top left hand corner but there is no firefox button to press. Tell me how to correct this situation

for merril lynch tab I enter my user id and password and It always loads until today. I contacted ML and they gave me a new password but it also didn't work. I tried internet explorer and another computer which hasn't loaded the firefox/yahoo version and merril loaded with my password. I tried to reload the latest version of firefox but it still loaded the firefox/yahoo version and didn't work. Merrill told be to adjust settings by hitting firefox in the top left hand corner but there is no firefox button to press. Tell me how to correct this situation

All Replies (6)

more options

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
more options

I still cannot load merril lynch with the password Also in privacy the next choice-"cookies Show cookies is not available. I got the cookie list and tried to eliminate some cookies but no all of them

Modified by mihall3

more options

Add to question above. Will it help if I uninstall firefox and then reinstall?

more options

To see all History and Cookie settings, choose:

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"

Does it work in a Private Browsing mode window?

more options

I don't know what is a private browsing window?

more options

You can read that in the above linked article?

In Private Browsing mode you get a new set of cookies only for this Private Browsing window and the disk cache isn't used (no data from a Private Browsing mode windows is stored to disk, but rather kept in memory).


If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)