This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Gmail is only accessible when privacy set to never remember history

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

TheHill
TheHill
more options

Hi I've just installed Firefox. Two problems seem linked to privacy settings. With privacy set to "never remember history" I can access my gmail acccount but loose any pinned tabs when Firefox is restarted.

With privacy set to "remember history" I cannot access my gmail account but the pinned tabs are still there when Firefox is opened the next time.

A seperate issue is sites using Flash Player will not play videos. I have the latest versions of Flash Player and Silverlight.

My system uses Norton Internet Security and its toolbar is installed in Firefox.

Thanks for any suggestions

Hi I've just installed Firefox. Two problems seem linked to privacy settings. With privacy set to "never remember history" I can access my gmail acccount but loose any pinned tabs when Firefox is restarted. With privacy set to "remember history" I cannot access my gmail account but the pinned tabs are still there when Firefox is opened the next time. A seperate issue is sites using Flash Player will not play videos. I have the latest versions of Flash Player and Silverlight. My system uses Norton Internet Security and its toolbar is installed in Firefox. Thanks for any suggestions

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

In case you are using "Clear history when Firefox closes":

  • do not clear the Browsing History (you lose pinned tabs)
  • do not clear the Cookies
  • do not clear the Site Preferences

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.

Clearing cookies will remove all specified (selected) cookies including cookies with an allow exception.

Modified by cor-el