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Can't open my attached files on my yahoo email account unless clearing all history on Firefox - this is maddening!! Help!

  • 2 replies
  • 36 have this problem
  • 1 view
  • Last reply by shargrove

rsolt
rsolt
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Everytime I want to open an attached file on my yahoo email, I now have to clear all the history including: Browsing and download history, Form and search history, cookies, and cache before I can open attachments on my yahoo mail and then I have to re-enter all my passwords, etc. 

This was previously not a problem opening any attached files like PDF files or document files.

Please help!

Everytime I want to open an attached file on my yahoo email, I now have to clear all the history including: Browsing and download history, Form and search history, cookies, and cache before I can open attachments on my yahoo mail and then I have to re-enter all my passwords, etc. This was previously not a problem opening any attached files like PDF files or document files. Please help!

Chosen solution

This worked for me: I went to settings and change to basic email. That gave me the ability to download the attachment I needed. Then I went clicked to update to the new spiffy yahoo mail, and everything works like new again.

Hope that works for someone.

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All Replies (2)

kobe
kobe
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

shargrove
shargrove
more options

Chosen Solution

This worked for me: I went to settings and change to basic email. That gave me the ability to download the attachment I needed. Then I went clicked to update to the new spiffy yahoo mail, and everything works like new again.

Hope that works for someone.