This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Attachments in Gmail cannot be viewed, how can I fix this?

  • 3 replies
  • 11 have this problem
  • 6 views
  • Last reply by cor-el

nickrokk
nickrokk
more options

About a month ago this started happening. In Gmail, I can't view or download any attachments. The name of the attached file will be shown, along with its size, but there is no thumbnail or options to download or view it.

About a month ago this started happening. In Gmail, I can't view or download any attachments. The name of the attached file will be shown, along with its size, but there is no thumbnail or options to download or view it.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
nickrokk
nickrokk Question owner
more options

Thanks! I figured it out. It was AdBlock.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome.