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Firefox crashes

  • 2 replies
  • 3 have this problem
  • 4 views
  • Last reply by Felix777

Felix777
Felix777
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When i start Firefox, after some time of inactivity, PC goes to the sleep mode. when i "wake" it up, consistently the Firefox crash dialog is displayed. The following are the reports (about 17 in the last month alone) submitted to Firefox: 

bp-26afcf9d-e778-45c9-9aa8-2f59a21309099/9/20139:10 AM
bp-3dbcfb72-f847-4fe9-bad7-8e28821309079/7/201310:56 AM
bp-b0e94d1c-39bb-4210-ba58-ce5c721309069/6/201311:52 AM
bp-947938d3-a742-4bfc-8418-fe54421309029/2/201312:33 PM
bp-4bceffbd-6f95-464d-95ff-35c2121308318/31/201311:45 AM
bp-56338c1d-72a9-47fd-bc5a-d19d521308308/30/20138:58 AM
bp-9a52c96e-7b7e-42bb-94ca-abb9521308288/28/20139:52 AM
bp-e51a90d1-208b-433b-b810-b0ab721308278/27/201312:43 PM
bp-e02ace76-6868-465d-aae4-d567421308268/26/201312:45 PM
bp-8d7511b9-96f3-42e6-9c1d-147f421308238/23/20133:43 PM
bp-aa90088b-715d-48d7-b3a8-0f4ec21308228/22/20136:30 PM
bp-93b02f44-2476-4c77-abe3-c3ee421308218/21/20135:10 PM
bp-c0f9b0aa-6c11-46fb-97ba-1d04f21308198/19/20133:06 PM
bp-d09b24c1-3baa-46bf-9de0-0a0d021308188/17/20138:17 PM
bp-357cb1f3-165d-4d90-9d20-1882c21308088/8/201311:26 AM
bp-7fab29c6-8d34-418e-8c02-c581a21308078/7/201311:21 AM

Thanks,
Felix.

When i start Firefox, after some time of inactivity, PC goes to the sleep mode. when i "wake" it up, consistently the Firefox crash dialog is displayed. The following are the reports (about 17 in the last month alone) submitted to Firefox: <pre><nowiki>bp-26afcf9d-e778-45c9-9aa8-2f59a21309099/9/20139:10 AM bp-3dbcfb72-f847-4fe9-bad7-8e28821309079/7/201310:56 AM bp-b0e94d1c-39bb-4210-ba58-ce5c721309069/6/201311:52 AM bp-947938d3-a742-4bfc-8418-fe54421309029/2/201312:33 PM bp-4bceffbd-6f95-464d-95ff-35c2121308318/31/201311:45 AM bp-56338c1d-72a9-47fd-bc5a-d19d521308308/30/20138:58 AM bp-9a52c96e-7b7e-42bb-94ca-abb9521308288/28/20139:52 AM bp-e51a90d1-208b-433b-b810-b0ab721308278/27/201312:43 PM bp-e02ace76-6868-465d-aae4-d567421308268/26/201312:45 PM bp-8d7511b9-96f3-42e6-9c1d-147f421308238/23/20133:43 PM bp-aa90088b-715d-48d7-b3a8-0f4ec21308228/22/20136:30 PM bp-93b02f44-2476-4c77-abe3-c3ee421308218/21/20135:10 PM bp-c0f9b0aa-6c11-46fb-97ba-1d04f21308198/19/20133:06 PM bp-d09b24c1-3baa-46bf-9de0-0a0d021308188/17/20138:17 PM bp-357cb1f3-165d-4d90-9d20-1882c21308088/8/201311:26 AM bp-7fab29c6-8d34-418e-8c02-c581a21308078/7/201311:21 AM</nowiki></pre> Thanks,<br /> Felix.

Modified by cor-el

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Firefox 21 had a problem with extremely slow waking from sleep in some configurations, particularly where ZoneAlarm was running. This was fixed in Firefox 22.

I don't know whether that problem is relevant to Firefox 17.0.8esr. Since users who experienced the Firefox 21 problem generally had to crash Firefox themselves, rather than finding a crash dialog upon waking, I suspect you're experiencing something different.

Thank you for posting the crash IDs. Unfortunately, 3 of the last 4 crash reports didn't contain sufficient information to correlate them with a specific problem. (The 4th is associated with numerous different script-related issues and doesn't clearly point to a specific solution.)

It's difficult to suggest a particular culprit for this. Can you relate its appearance to particular changes, such as the release of Firefox 23.0/17.0.8esr on August 6th, installation of a new extension, updating of extensions, Windows updates, or any other change?

Modified by jscher2000 - Support Volunteer

Felix777
Felix777 Question owner
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Thank you jscher2000 for your reply. I can't really find any connection to upgrades or new installs. One thing - it is very consistent with "awake" of the PC. I've checked the Windows Event log, but nothing related there.