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email connection problems

Janicelee7752
Janicelee7752
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when i click on firefox my email with wildblue comes up automaticlly but it is flashing keep signed in and will not go away. The screen on the bottom of sign in page is flashing waiting for mail.google.com and next flashes waiting my account.wildblue.net and also next flashes ssl.google-analytics.com

I have all usual access to everything I do including banking on line, my MSN account etc. So, the only thing I cannot access thru firefox is my wildblue email. Internet exployer was my previous but I switched to firefox because I liked it at my daughters house. I have tried resetting my password like wildblue suggested and because my desk top computer is working just fine I think it is a setting on my lap top regarding firefox.

Help!!

when i click on firefox my email with wildblue comes up automaticlly but it is flashing keep signed in and will not go away. The screen on the bottom of sign in page is flashing waiting for mail.google.com and next flashes waiting my account.wildblue.net and also next flashes ssl.google-analytics.com I have all usual access to everything I do including banking on line, my MSN account etc. So, the only thing I cannot access thru firefox is my wildblue email. Internet exployer was my previous but I switched to firefox because I liked it at my daughters house. I have tried resetting my password like wildblue suggested and because my desk top computer is working just fine I think it is a setting on my lap top regarding firefox. Help!!

Chosen solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Read this answer in context 👍 0

All Replies (2)

kobe
kobe
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Chosen Solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Janicelee7752
Janicelee7752 Question owner
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Hi and thank you so much much as the solution did work.

Hug~Jan