Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

For the past 9 months, Firefox has needed to be reset on the 15th of each month except March and May. I do a backup before the reset on the 15th each time

Home Dell
Home Dell
more options

I know the reset fixes the problem, but I want to find out how to stop it from needing to be reset. Each month since Jan. 2013, Firefox has needed resetting on the 15th of each month except March and May. I know these dates because I made a backup before the reset and each one has been made on the 15th of each month except March and May.

I detect the problem when web pages are not formatted correctly but display as a list of the "clickable options" that would be displayed on the correctly formatted page.

I am not aware of anything that occurs on the 15th of each month.

Trend Micro is scheduled to do a weekly scan each Sunday evening and I know of nothing else that needs a schedule.

I know the reset fixes the problem, but I want to find out how to stop it from needing to be reset. Each month since Jan. 2013, Firefox has needed resetting on the 15th of each month except March and May. I know these dates because I made a backup before the reset and each one has been made on the 15th of each month except March and May. I detect the problem when web pages are not formatted correctly but display as a list of the "clickable options" that would be displayed on the correctly formatted page. I am not aware of anything that occurs on the 15th of each month. Trend Micro is scheduled to do a weekly scan each Sunday evening and I know of nothing else that needs a schedule.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Can you find anything in the Windows Task Scheduler?

Windows 7: Start button > Control Panel > System and Security > Administrative Tools > Task Scheduler

Also, the next time you see the broken pages, can you try a reload bypassing the cache?

  • Use Ctrl+Shift+r to reload the page fresh from the server.
  • Alternately, you also can clear Firefox's cache completely using:

    orange Firefox button (or Tools menu) > Options > Advanced

    On the Network mini-tab > Cached Web Content : "Clear Now"

    If you have a large hard drive, this might take a few minutes.