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mozilla, had no music on website,now I do and no music on aol? before I had music on aol and none on mozilla?

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

CAROL
CAROL
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when I click on website music plays normally in the past!..when I downloaded mozilla I had no music on any websites but did on aol. Now none on aol and I do have on mozilla and internet explorer??? on aol it says missing plugin.. I have updated every plugin and still no good?? I downloaded aol 9.7 3 times to see if a problem..still the same

when I click on website music plays normally in the past!..when I downloaded mozilla I had no music on any websites but did on aol. Now none on aol and I do have on mozilla and internet explorer??? on aol it says missing plugin.. I have updated every plugin and still no good?? I downloaded aol 9.7 3 times to see if a problem..still the same

All Replies (2)

user633449
user633449
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Please update to Firefox 23.0.1 and let me know if you still are having a problem. Update Firefox to the latest release

cor-el
cor-el
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  • Top 10 Contributor
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You seem to have some suspicious extensions installed like TopArcadeHits (not sure about Safe Saver) that are considered malware.

Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. you can check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

Rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default value.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)