Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Paused downloads not showing in library after restarting my PC

  • 2 replies
  • 19 have this problem
  • 5 views
  • Last reply by cor-el

rohit_kulkarni
rohit_kulkarni
more options

I was downloading windows 8.1 preview. After around 2.1 gb of downloading i paused it. I shutdown my pc and within few hours when i turned it on for restartinh the download, the file had disappeared from my downloads library. I tried restarting mozilla and pc but its not appearing in the library. The partially downloaded file is in my downloads folder with a 0 byte size. I somehow want it back in my library so that i can resume it. My current OS is windows 8 pro and firefox version is 23.0.1.

I was downloading windows 8.1 preview. After around 2.1 gb of downloading i paused it. I shutdown my pc and within few hours when i turned it on for restartinh the download, the file had disappeared from my downloads library. I tried restarting mozilla and pc but its not appearing in the library. The partially downloaded file is in my downloads folder with a 0 byte size. I somehow want it back in my library so that i can resume it. My current OS is windows 8 pro and firefox version is 23.0.1.

All Replies (2)

Wesley Branton
Wesley Branton
more options

Pausing a download does not save the download in your download library. This means that when you close Firefox, all progress is removed.

The pausing downloads feature is no longer available in the latest version of Firefox.

Sorry.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that Pause and Resume can be found in the right-click context menu of an item (toolbar drop-down list).

Do you have the .part file or only the (final) file with a byte count of 0 bytes?

If the .part file and doesn't have the expected file size (2 GB) is missing then you won't be able to resume this download anyway. You can check the temp folder as well.