firefox crashes
At beginning flash crashed and also firefox also crashed so i googled it and found that "Hardware acceleration" is problem.
I disabled it and now firefox is constantly crashing even "about:support" or "Help > Troubleshooting Information."
i have already deleted my old profile and created a new profile still now problem exist.
I have report id below
Report ID Date Submitted
bp-2a388116-4da5-457f-b69f-e4d312130924 9/24/2013 8:52 AM e8094d59-12fb-427f-aa8d-9466190299e3 9/24/2013 7:41 AM bp-ba817eeb-0a18-478b-a74b-d09cb2130923 9/23/2013 8:51 AM 195d5662-1bd9-49f9-ac07-92117dbbb0c1 9/23/2013 8:51 AM 797eab25-367f-4621-a0e9-c473a93b7fc3 9/23/2013 7:45 AM 2a935c54-279a-4524-855a-bc6d11a78639 9/23/2013 7:44 AM 70447322-f09f-4a61-b211-03dbdcc8732e 9/23/2013 7:24 AM f1ddcf3a-3ebb-4e4f-ad44-bc7d5c5bcc1c 9/23/2013 7:24 AM 4908433b-d989-4e8c-8b7a-7fc24ecd3768 9/23/2013 7:22 AM 7fa58bf1-3c59-47f2-aa0c-45bc3f8e8b4b 9/22/2013 10:40 PM bp-c6c8b46c-961a-4552-b80f-d5cee2130922 9/22/2013 10:40 PM 057981ae-7400-4e44-bae0-420bc54de82c 9/22/2013 10:40 PM ecded749-f160-4ee8-bb26-1be726587763 9/22/2013 10:28 PM 1680206f-91fe-4036-b72b-782af86eabd3 9/22/2013 9:00 PM 18705878-e337-4cc5-bf07-761f6bbedbae 9/22/2013 8:59 PM 1c3ede12-9ff6-4752-bbfb-f48b82a0df60 9/20/2013 10:34 AM caa971db-80b9-4c8c-a76e-daf6799bb623 9/20/2013 9:59 AM 7bfa5a34-8698-4213-b801-1d5b2ec1aa96 9/20/2013 9:58 AM d9d928b7-4d13-4f81-bea8-0a79d5d757aa 9/20/2013 9:58 AM 1beba570-f79e-43e8-a176-b7d508d486f2 9/20/2013 9:57 AM 9bb7fe2f-72b6-45c4-87e8-0ce99822c882 9/20/2013 9:57 AM 31048ae2-6e40-4d35-aed3-63dd10883fb2 9/18/2013 7:39 AM 05400330-f57e-4cfd-852e-e09d90946cab 9/18/2013 7:39 AM 97b232d5-3de5-4558-a173-cdccfa33768b 9/18/2013 7:38 AM 03941489-a0fa-49eb-a391-c01c4ccbe8d6 9/18/2013 7:38 AM 321a4969-5719-4c9a-bc08-2435bfb6e90e 9/18/2013 7:38 AM 7f7d43e6-1071-4b3c-a12e-bf50fc6a9fdb 9/18/2013 7:37 AM 235176c0-96a8-4302-ad82-3fc7dce8ffa6 9/18/2013 7:36 AM
*************************************************************************************
Detail report of "bp-2a388116-4da5-457f-b69f-e4d312130924 9/24/2013 8:52 AM"
Firefox 24.0 Crash Report [@ F1398665248_____________________________ ]
Search Mozilla Support for Help
ID: 2a388116-4da5-457f-b69f-e4d312130924
Signature: F1398665248_____________________________
Details
Modules
Raw Dump
Extensions
Correlations
Signature F1398665248_____________________________ More Reports Search
UUID 2a388116-4da5-457f-b69f-e4d312130924
Date Processed 2013-09-24 03:22:33.068631
Process Type plugin Shockwave Flash Version:11.8.800.168 Filename:NPSWF32_11_8_800_168.dll
Uptime 15
Install Age 554176 since version was first installed.
Install Time 2013-09-17 17:21:46
Product Firefox
Version 24.0
Build ID 20130910160258
Release Channel release
OS Windows NT
OS Version 6.2.9200
Build Architecture x86
Build Architecture Info GenuineIntel family 6 model 23 stepping 10 | 2
Crash Reason EXCEPTION_BREAKPOINT
Crash Address 0x61683e9d
User Comments
App Notes
AdapterVendorID: 0x1002, AdapterDeviceID: 0x68e1, AdapterSubsysID: 6000174b, AdapterDriverVersion: 9.2.0.0
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
Processor Notes sp-processor03_phx1_mozilla_com_6889:2012; non-integer value of "SecondsSinceLastCrash"
EMCheckCompatibility
True
Winsock LSP
MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll
VMCI sockets STREAM : 0 : 1 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] SEQPACKET 6 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{66F63FF7-019B-4246-9469-F78B300C61F2}] SEQPACKET 8 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{66F63FF7-019B-4246-9469-F78B300C61F2}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5C0B034E-526D-4FB5-806B-285F5BE22877}] SEQPACKET 11 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5C0B034E-526D-4FB5-806B-285F5BE22877}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8DC48979-59AD-45BF-B880-D87DE6787DFF}] SEQPACKET 10 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8DC48979-59AD-45BF-B880-D87DE6787DFF}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{66F63FF7-019B-4246-9469-F78B300C61F2}] SEQPACKET 9 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{66F63FF7-019B-4246-9469-F78B300C61F2}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] SEQPACKET 7 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{BBACF73A-F670-43D2-A078-E55F969DC6E5}] SEQPACKET 5 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{BBACF73A-F670-43D2-A078-E55F969DC6E5}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{811662FC-56FD-4336-B059-5D3981DFC271}] SEQPACKET 4 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{811662FC-56FD-4336-B059-5D3981DFC271}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 3 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
Adapter Vendor ID
0x1002
Adapter Device ID
0x68e1
*************************************************************************************
Please help me to resolve this as soon as possible
At beginning flash crashed and also firefox also crashed so i googled it and found that "Hardware acceleration" is problem.
I disabled it and now firefox is constantly crashing even "about:support" or "Help > Troubleshooting Information."
i have already deleted my old profile and created a new profile still now problem exist.
I have report id below
Report ID Date Submitted
<pre><nowiki>bp-2a388116-4da5-457f-b69f-e4d312130924 9/24/2013 8:52 AM
e8094d59-12fb-427f-aa8d-9466190299e3 9/24/2013 7:41 AM
bp-ba817eeb-0a18-478b-a74b-d09cb2130923 9/23/2013 8:51 AM
195d5662-1bd9-49f9-ac07-92117dbbb0c1 9/23/2013 8:51 AM
797eab25-367f-4621-a0e9-c473a93b7fc3 9/23/2013 7:45 AM
2a935c54-279a-4524-855a-bc6d11a78639 9/23/2013 7:44 AM
70447322-f09f-4a61-b211-03dbdcc8732e 9/23/2013 7:24 AM
f1ddcf3a-3ebb-4e4f-ad44-bc7d5c5bcc1c 9/23/2013 7:24 AM
4908433b-d989-4e8c-8b7a-7fc24ecd3768 9/23/2013 7:22 AM
7fa58bf1-3c59-47f2-aa0c-45bc3f8e8b4b 9/22/2013 10:40 PM
bp-c6c8b46c-961a-4552-b80f-d5cee2130922 9/22/2013 10:40 PM
057981ae-7400-4e44-bae0-420bc54de82c 9/22/2013 10:40 PM
ecded749-f160-4ee8-bb26-1be726587763 9/22/2013 10:28 PM
1680206f-91fe-4036-b72b-782af86eabd3 9/22/2013 9:00 PM
18705878-e337-4cc5-bf07-761f6bbedbae 9/22/2013 8:59 PM
1c3ede12-9ff6-4752-bbfb-f48b82a0df60 9/20/2013 10:34 AM
caa971db-80b9-4c8c-a76e-daf6799bb623 9/20/2013 9:59 AM
7bfa5a34-8698-4213-b801-1d5b2ec1aa96 9/20/2013 9:58 AM
d9d928b7-4d13-4f81-bea8-0a79d5d757aa 9/20/2013 9:58 AM
1beba570-f79e-43e8-a176-b7d508d486f2 9/20/2013 9:57 AM
9bb7fe2f-72b6-45c4-87e8-0ce99822c882 9/20/2013 9:57 AM
31048ae2-6e40-4d35-aed3-63dd10883fb2 9/18/2013 7:39 AM
05400330-f57e-4cfd-852e-e09d90946cab 9/18/2013 7:39 AM
97b232d5-3de5-4558-a173-cdccfa33768b 9/18/2013 7:38 AM
03941489-a0fa-49eb-a391-c01c4ccbe8d6 9/18/2013 7:38 AM
321a4969-5719-4c9a-bc08-2435bfb6e90e 9/18/2013 7:38 AM
7f7d43e6-1071-4b3c-a12e-bf50fc6a9fdb 9/18/2013 7:37 AM
235176c0-96a8-4302-ad82-3fc7dce8ffa6 9/18/2013 7:36 AM
</nowiki></pre>
<nowiki>*************************************************************************************</nowiki>
<pre><nowiki>Detail report of "bp-2a388116-4da5-457f-b69f-e4d312130924 9/24/2013 8:52 AM"
Firefox 24.0 Crash Report [@ F1398665248_____________________________ ]
Search Mozilla Support for Help
ID: 2a388116-4da5-457f-b69f-e4d312130924
Signature: F1398665248_____________________________
Details
Modules
Raw Dump
Extensions
Correlations
Signature F1398665248_____________________________ More Reports Search
UUID 2a388116-4da5-457f-b69f-e4d312130924
Date Processed 2013-09-24 03:22:33.068631
Process Type plugin Shockwave Flash Version:11.8.800.168 Filename:NPSWF32_11_8_800_168.dll
Uptime 15
Install Age 554176 since version was first installed.
Install Time 2013-09-17 17:21:46
Product Firefox
Version 24.0
Build ID 20130910160258
Release Channel release
OS Windows NT
OS Version 6.2.9200
Build Architecture x86
Build Architecture Info GenuineIntel family 6 model 23 stepping 10 | 2
Crash Reason EXCEPTION_BREAKPOINT
Crash Address 0x61683e9d
User Comments
App Notes
AdapterVendorID: 0x1002, AdapterDeviceID: 0x68e1, AdapterSubsysID: 6000174b, AdapterDriverVersion: 9.2.0.0
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
Processor Notes sp-processor03_phx1_mozilla_com_6889:2012; non-integer value of "SecondsSinceLastCrash"
EMCheckCompatibility
True
Winsock LSP
MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll
VMCI sockets STREAM : 0 : 1 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] SEQPACKET 6 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{66F63FF7-019B-4246-9469-F78B300C61F2}] SEQPACKET 8 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{66F63FF7-019B-4246-9469-F78B300C61F2}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5C0B034E-526D-4FB5-806B-285F5BE22877}] SEQPACKET 11 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5C0B034E-526D-4FB5-806B-285F5BE22877}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8DC48979-59AD-45BF-B880-D87DE6787DFF}] SEQPACKET 10 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8DC48979-59AD-45BF-B880-D87DE6787DFF}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{66F63FF7-019B-4246-9469-F78B300C61F2}] SEQPACKET 9 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{66F63FF7-019B-4246-9469-F78B300C61F2}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] SEQPACKET 7 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{BBACF73A-F670-43D2-A078-E55F969DC6E5}] SEQPACKET 5 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{BBACF73A-F670-43D2-A078-E55F969DC6E5}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{811662FC-56FD-4336-B059-5D3981DFC271}] SEQPACKET 4 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{811662FC-56FD-4336-B059-5D3981DFC271}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 3 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
Adapter Vendor ID
0x1002
Adapter Device ID
0x68e1</nowiki></pre>
<nowiki>*************************************************************************************</nowiki>
Please help me to resolve this as soon as possible
Modified by cor-el
All Replies (5)
That is a problem with the Flash plugin.
You can check for problems with current Flash plugin versions and try these:
- disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
Same problem persist.
I followed your instruction,
1. I don't have real player and also the plugin. 2. I added "ProtectedMode=0" in mms.cfg 3. I already disabled hardware acceleration in flash plugin
video's are playing fine in flash player and youtube.
But firefox crashes constantly and also while opening Help->Troubleshoot information
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
I have already disabled "Use hardware acceleration when available"
still problem exist
now no crash report was generating.
where is tech support???? never replied my question??