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Since I updated firefox to version 24.0 today, I can no longer read my email messages on my Yahoo or Verizon email websites.

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by fishonnow

fishonnow
fishonnow
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I can get to the email websites for Yahoo and Verizon. But when I click on an email to read it, I get the error message "There appears to be a problem loading the email". This only started today when I updated to Firefox version 24.0. I'm still running Firefox version 22.0 on my work computer and I do not have any problems reading my email on my Yahoo and Verizon email websites from that computer.

I can get to the email websites for Yahoo and Verizon. But when I click on an email to read it, I get the error message "There appears to be a problem loading the email". This only started today when I updated to Firefox version 24.0. I'm still running Firefox version 22.0 on my work computer and I do not have any problems reading my email on my Yahoo and Verizon email websites from that computer.

Chosen solution

There is usually no need to clear all cookies as this will remove cookies from websites you may like to keep.

You can clear the cache and only cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
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All Replies (3)

kobe
kobe
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

There is usually no need to clear all cookies as this will remove cookies from websites you may like to keep.

You can clear the cache and only cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
fishonnow
fishonnow Question owner
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Thank you! I cleared the cache and only deleted the cookies from the yahoo and verizon sites. This fixed my issue and I can read my email again now. Thank you so much Waka_Flocka_Flame and cor-el!