This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My computer is loading all my pages really slow all of a sudden, Lots of ads

  • 2 replies
  • 13 have this problem
  • 10 views
  • Last reply by cor-el

more options

SO now my computer takes at least 2-3 min to load 1 page and can someone help me get rid of my ads i keep getting this ad to download stuff when i click on the side of my page it open a new tab about a game please help its really annoying i cant do anything cant wacth videos, cant play games, and cant go on other websites please i hardley got on this website for this post. D:

SO now my computer takes at least 2-3 min to load 1 page and can someone help me get rid of my ads i keep getting this ad to download stuff when i click on the side of my page it open a new tab about a game please help its really annoying i cant do anything cant wacth videos, cant play games, and cant go on other websites please i hardley got on this website for this post. D:

All Replies (2)

more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

more options

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:


Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: