This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My plug ins for websites won't work even if I click "continue allowing" like on Netflix and Hulu. How can I fix this?

emma775
emma775
more options

When I try to start a movie or TV show on Netflix or Hulu the Plug In box appears in the upper left corner of the web browser next to the URL. When I click it, it says "Silverlight is enabled on movies.netflix.com" Then I have to either pick "Block Plugin" or "Continue Allowing"

When I try to start a movie or TV show on Netflix or Hulu the Plug In box appears in the upper left corner of the web browser next to the URL. When I click it, it says "Silverlight is enabled on movies.netflix.com" Then I have to either pick "Block Plugin" or "Continue Allowing"

All Replies (2)

iamjayakumars
iamjayakumars
more options

Check your plugins are uptodate!

Type about:addons in URL and Goto Plugins

  • Check all the plugins are "Always Active"

Somewhere on the page right click, go to view page info > permissions and make sure that plugin content is allowed to play on that domain.

Meghraj Suthar
Meghraj Suthar
more options

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.