This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After updating to Windows 8.1, cannot access Internet from Firefox or Chrome, but IE 11 OK.

  • 18 replies
  • 130 have this problem
  • 1 view
  • Last reply by Erlyboy

more options

After updating to Windows 8.1, cannot access Internet from Firefox or Chrome, but IE 11 OK. I have reinstalled the latest firefox, still cannot access Internet from Firefox. Microsoft is ridiculous?!

After updating to Windows 8.1, cannot access Internet from Firefox or Chrome, but IE 11 OK. I have reinstalled the latest firefox, still cannot access Internet from Firefox. Microsoft is ridiculous?!

Chosen solution

  1. Run cmd.exe as an administrator
  2. Type "netsh winsock reset", and then press enter
  3. Restart PC
Read this answer in context 👍 81

All Replies (18)

more options

Hello WINTERCOMES, check windows firewall (or your personal firewall if windows firewall is deactivated) , make sure to allow firefox access. Check your antivirus also.

thank you

more options

Hello, I have disable all firewalls. The same problem remains. Now I have uninstalled and reinstalled both firefox and chrome. Firefox: No internet access at all. Chrome: Only access to google.com website; no access to other website. I have tried to ping all kinds of websites. Response is very low.

more options

Chosen Solution

  1. Run cmd.exe as an administrator
  2. Type "netsh winsock reset", and then press enter
  3. Restart PC

Modified by ianself

more options

I had the exact same problem with chrome and firefox after updating to windows 8.1 and ianself's solution worked! thank you so much :)

more options

How do I run it as administrator?

more options

@johan007: To run it as an administrator, type "cmd.exe" into Search and then right-click on Command Prompt to select 'Run as administrator'

Modified by caicah

more options

Thanks it did work perfectly, I appreciate it.

more options

very clear explain!!!

more options

I used ianself reply you have to rightclick on command prompt run as administrator and follow ianself tip after that browsers ans e-mail worked ok

more options

ianself, I created an account just to thank you! Resetting winsock in an elevated command prompt resolved the problem.

Thank you!

more options

ASK FOR HELP!

升級win8.1後, 在中國大陸使用 "無界瀏覽"無法登入網頁.

請求高手援助.謝謝

more options

Hat Super funktioniert.

more options

where to get free VPN?

more options

cocobbc: 如果你需要人家幫你, 情去到問一個新的問題: https://support.mozilla.org/questions/new

If you somebody to help you with your issue, please visit https://support.mozilla.org/questions/new

謝謝
Thank you!

more options

yes, that's right.

more options

Thanks, I think it worked but sometimes mozilla freezzes and dont loads the page, is it normal?

more options

Ok, one thing, when i did this it worked perfectly but with the freezes i said. But i tried to use iexporer and activated the trooble shoter and all come back to the slow crap internet so my question is, my computer is the one with the problem or is my modem? PD: I have a vaio e series and I actualized from 8 to 8.1

more options

Thanks for all help its working