Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Seach toolbar in a Win7 Standard user account searches once. Adminstration behaviors normally. How do I fix the search bar so it works everytime?

more options

I recently installed Firefox 24.0 on a new computer running Windows 7 64bit.

The search bar on the right top of the browser in a standard account only searches one. Meaning, once I search something, if I go back to the search bar and type another query in, nothing happens. On my old computer on a standard account, this did not occur.

In my administrator account, the search bar functions normally.

How do I fix this problem so that the search bar on a standard account is good for more than a single search?

I recently installed Firefox 24.0 on a new computer running Windows 7 64bit. The search bar on the right top of the browser in a standard account only searches one. Meaning, once I search something, if I go back to the search bar and type another query in, nothing happens. On my old computer on a standard account, this did not occur. In my administrator account, the search bar functions normally. How do I fix this problem so that the search bar on a standard account is good for more than a single search?

All Replies (4)

more options

Does it work better in a new window?

Try to delete the search.json file and possible search-metadata.json and search.sqlite files in the Firefox profile folder to reset the search engines to the default.

Firefox will rebuild the search.json file from the default search engines in the "browser\searchplugins" folder in the Firefox program folder and the searchplugins folder in the Firefox profile folder.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
more options

I deleted all three of the search files and it didn't work.

Safemode didn't work either.

I also tried opening new windows and they don't work either.

Do you think if I just went back to an earlier version of Firefox, this problem would go away? Kind of kicking myself I didn't check that. It's way too late to rebuild my old desktop now.

more options

Okay, is has something to do with the Standard Account.

If I run Firefox as Administrator in my standard account, the problem goes away.

I've already given Firefox.exe full control to my standard account. If I uninstall Firefox from the admin and reinstall it from the standard account, do you think this problem will go away?

more options

I reset Firefox and that seems to have fixed the problem.

Not sure what was the cause as I added back my extensions I was using and the problem has vanished.