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Error message after installing latest FlashPlayerPlugin

  • 4 replies
  • 10 have this problem
  • 1 view
  • Last reply by shrimp507

shrimp507
shrimp507
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After installing FlashPlayerPlugin_11_9_900_117.exe with the downloaded install file install_flashplayer11x32_mssd_aih.exe when I open Firefox and go to another tab I get this error message: The exception unknown software exception (0xc0000710) occurred in the application at location 0x.......... (this is different each time) Click OK to terminate the program. I do this and everything seems to work OK but I keep getting the error message each time I open Frirefox and move to different pages. What can I do to fix this problem?

After installing FlashPlayerPlugin_11_9_900_117.exe with the downloaded install file install_flashplayer11x32_mssd_aih.exe when I open Firefox and go to another tab I get this error message: The exception unknown software exception (0xc0000710) occurred in the application at location 0x.......... (this is different each time) Click OK to terminate the program. I do this and everything seems to work OK but I keep getting the error message each time I open Frirefox and move to different pages. What can I do to fix this problem?

Chosen solution

See also these threads about an 0xc0000710 exception:

Read this answer in context 👍 0

All Replies (4)

Wesley Branton
Wesley Branton
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Try removing Adobe Flashplayer from your computer.
Then reinstall it.

Please report back soon.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

See also these threads about an 0xc0000710 exception:

shrimp507
shrimp507 Question owner
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Thank you for your prompt reply I have tried uninstalling and reinstalling it twice, but still no luck. I haven't yet tried uninstalling and reinstalling Firefox. Should I do this? If I do should I uninstall Adobe first, then Firefox and then reinstall Firefox before Adobe in that order?

shrimp507
shrimp507 Question owner
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Hi - I've just uninstalled Flash Player 11.9 and installed archived version 11.8.800.168 as advised in your FixNow Support. At 72 years of age I find having to put things like this right on my laptop is usually most confusing, but it has solved the problem simply and easily! Thank you so much!