This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes every 10minutes

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

vakalapudi09
vakalapudi09
more options

Hi my name is Lakshmi sudhakar.i was facing serious problem with Firefox 3.5 and 13 every 10 minutes it is crashing why it is crashing like that can you please help on that and can you tell me how to fix this problem.my Firefox crashes every 10 min so i think this is a ram problem and i changed entire cpu but its not working .can please help in this.

Hi my name is Lakshmi sudhakar.i was facing serious problem with Firefox 3.5 and 13 every 10 minutes it is crashing why it is crashing like that can you please help on that and can you tell me how to fix this problem.my Firefox crashes every 10 min so i think this is a ram problem and i changed entire cpu but its not working .can please help in this.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

Try to disable hardware acceleration in Firefox.