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Firefox crashes constantly on startup. I've uninstalled and re installed with no sucess.

  • 4 replies
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

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I had malware issues which I attempted to solve with Spyhunter. Following this Firefox will not start so I've uninstalled an re installed but with no effect. Crash reports attached

I had malware issues which I attempted to solve with Spyhunter. Following this Firefox will not start so I've uninstalled an re installed but with no effect. Crash reports attached

All Replies (4)

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Try to disable hardware acceleration in Firefox.

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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Can't do that. Firefox will not open!

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Got Firefox to open in safe mode. disabled hardware acceleration. Still no joy

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

If you can't open Firefox, see:


In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • default toolbar layout is used (localstore-safe.rdf)
  • Javascript JIT compilers are disabled (javascript.options.*jit)
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected