This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

every time I close down after the days use when I open it again the main page is corrupt and I have to re-install the firefox again can I stop this happening

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by sandyshore

sandyshore
sandyshore
more options

When I open firefox first thing it opens but the home page is not working. So I have to re-install it. Then it is ok for the rest of the day but only to go down again the following day. What can I do to stop this happening? I use bt.com home page.

When I open firefox first thing it opens but the home page is not working. So I have to re-install it. Then it is ok for the rest of the day but only to go down again the following day. What can I do to stop this happening? I use bt.com home page.

Chosen solution

1. Reset the Internet Browser settings. Taking the Internet Explorer for example. 1). Close allInternet ExplorerandWindowsExplorer windows that are currently open. Open Internet Explorer by clicking theStartbutton. In the search box, typeInternet Explorer, and then, in the list of results, click Internet Explorer. Click theToolsbutton, and then click Internet options. 2). Click the Advanced tab, and then click Reset. Select the Delete personal settingscheck box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, andActive X Filtering data. 3). In theResetInternet ExplorerSettings dialog box, clickReset. When Internet Explorer finishes applying default settings, click Close, and then click OK. 4). CloseInternet Explorer.Your changes will take effect the next time you openInternet Explorer. 2. Reset homepage as bt.com again. 3. clear out all cokkies and browsing history.

Read this answer in context 👍 0

All Replies (2)

michaeltestoni70
michaeltestoni70
more options

Chosen Solution

1. Reset the Internet Browser settings. Taking the Internet Explorer for example. 1). Close allInternet ExplorerandWindowsExplorer windows that are currently open. Open Internet Explorer by clicking theStartbutton. In the search box, typeInternet Explorer, and then, in the list of results, click Internet Explorer. Click theToolsbutton, and then click Internet options. 2). Click the Advanced tab, and then click Reset. Select the Delete personal settingscheck box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, andActive X Filtering data. 3). In theResetInternet ExplorerSettings dialog box, clickReset. When Internet Explorer finishes applying default settings, click Close, and then click OK. 4). CloseInternet Explorer.Your changes will take effect the next time you openInternet Explorer. 2. Reset homepage as bt.com again. 3. clear out all cokkies and browsing history.

sandyshore
sandyshore Question owner
more options

Hi Michael, Many thanks for your help. Internet Explorer is working alright it is mazilla firefox that I am having trouble with. But I have been into tools>options>advanced>network. I have now cleared the catch so I will see if this does the trick. Thanks again. sandyshore.