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firefox won't download files

  • 6 replies
  • 12 have this problem
  • 8 views
  • Last reply by guigs

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When I click on a file to be downloaded in an email it looks like it is scanning then stops but doesn't download

When I click on a file to be downloaded in an email it looks like it is scanning then stops but doesn't download

All Replies (6)

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Hello,

Can you please confirm if this issue is happening only for email attachments or for any other document you are downloading from the Internet. Also, if I might ask - is this a public email provider like GMail / Yahoo mail / Hotmail or something else?

Thank you

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email attachments only yahoo mail

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email attachments only yahoo mail

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Several other users are reporting the same problem, although for some users it is intermittent or doesn't affect all their accounts. There are a variety of suggestions but not yet a confirmed solution in this thread: Firefox suddently stopped downloading email attachments.

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yea I have to use Safari to download email attachments, oh well.

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Previous users have found it helpful to log out of the account and to log back in, then delete the bookmark for the mail client and re-add it.

Hope this helps, since it has been reported in other browsers as well.