Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I click on links, it always takes me to the websites homepage

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

skunkbig
skunkbig
more options

When I click on a link for a website, instead of taking me to exactly where the link was supposed to, it sends me to the main page associated with the link. For example, if I click on a link on google for a product on amazon, instead of taking me to the actual page with the product, it just sends me to amazons homepage. How do I correct this?

When I click on a link for a website, instead of taking me to exactly where the link was supposed to, it sends me to the main page associated with the link. For example, if I click on a link on google for a product on amazon, instead of taking me to the actual page with the product, it just sends me to amazons homepage. How do I correct this?

All Replies (2)

FredMcD
FredMcD
more options

Can you post some examples of the links here?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.