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websites asking for sky router password

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

chrissivq
chrissivq
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I tried to go onto youtube but a small box appears (as another window) and asks for my SKY router username and password. I didn't enter but when I cancelled the box it came up with a pink screen with '401 Unauthorized'. Earlier today I had the same issue with Google but that recitifed itself, I don't know what's going on with firefox for the mac but youtube seems to work with Safari.

I tried to go onto youtube but a small box appears (as another window) and asks for my SKY router username and password. I didn't enter but when I cancelled the box it came up with a pink screen with '401 Unauthorized'. Earlier today I had the same issue with Google but that recitifed itself, I don't know what's going on with firefox for the mac but youtube seems to work with Safari.

All Replies (3)

titoxproxy
titoxproxy
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Hello chrissivq,

please make a virus check and delete useless add-ons. If it´s still not working please contact us further to find a solution.

FredMcD
FredMcD
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Was it just those web sites or others also?
Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you check if there are there any filters activated on that router that might get triggered by certain internet addresses?