This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

recently I'm getting interference from tv while playing games

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by kobe

Jooniam
Jooniam
more options

I've recently reset my computer to factory settings but since re-installing firefox I'm getting interference from tv programmes n adverts in particular also I'm playing a flash game called Dawn of the Dragons on Kongregate n although the game loads it has stopped connecting to chat n Raid catcher which is stopping me from playing the game properly or effectively I've uninstalled flash-player n firefox n reloaded them but this hasn't resolved the issues. Also when I try to stream videos it plays the soundtrack perfecly but not the actual film I'm British with a Virgin Media broadband account n know for sure that it's not a speed problem as I get between 26 n 36mbps I love using firefox n have donated to your cause, because I believe in your principles for a free web I really hope you can help resove these very annoying issues I'm having all the best Dominic Armstrong UK

I've recently reset my computer to factory settings but since re-installing firefox I'm getting interference from tv programmes n adverts in particular also I'm playing a flash game called Dawn of the Dragons on Kongregate n although the game loads it has stopped connecting to chat n Raid catcher which is stopping me from playing the game properly or effectively I've uninstalled flash-player n firefox n reloaded them but this hasn't resolved the issues. Also when I try to stream videos it plays the soundtrack perfecly but not the actual film I'm British with a Virgin Media broadband account n know for sure that it's not a speed problem as I get between 26 n 36mbps I love using firefox n have donated to your cause, because I believe in your principles for a free web I really hope you can help resove these very annoying issues I'm having all the best Dominic Armstrong UK

All Replies (1)

kobe
kobe
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.