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most videos will have normal sound but slow and jumpy video. how can i correct this?

  • 3 replies
  • 8 have this problem
  • 9 views
  • Last reply by guigs

apollo21lmp
apollo21lmp
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i have windows xp with the latest updates for xp and flash. on most sites like youtube and abc.com will have good audio that runs at normal speed. the video runs slow, is not in sync with the audio and is jumpy

i have windows xp with the latest updates for xp and flash. on most sites like youtube and abc.com will have good audio that runs at normal speed. the video runs slow, is not in sync with the audio and is jumpy

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable hardware acceleration in the Flash plugin
  • disable protected mode in the Flash plugin (Windows Vista and later)
apollo21lmp
apollo21lmp Question owner
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please. i need an answer to the question that will solve my problem, not a commentary on technology of the good old days. thanks

guigs
guigs
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Hi apollo21lmp,

True comparing UDP to TCP could end up in a long discussion. To this day I still have debates at work and home.

How did the troubleshooting steps cor-el provided help you out with the video jumpiness? Is the Flash up to date? The latest version is 11.9.900.170.

We have more steps for you when you reply!

Cheers