This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

What is Motive Extension?

  • 4 replies
  • 5 have this problem
  • 1 view
  • Last reply by FredMcD

FredMcD
FredMcD
more options

After the last Firefox upgrade, a new add-on called Motive Extension asked to be installed on FF. I had no idea where this came from or how it got in my computer. I selected no. Some days later, while checking my add-ons, I found Motive Extension on the list, but disabled. But when I went thru the plug-ins list, I found something called Motive Plug-in. I disabled it. Later I found another plug-in called Motive Management Plug-in. Where did this come from? How did the plug-ins get on my computer without me being informed? Especially after I said no to the add-on. Just what do these things do, anyway?

I don't know if this means anything, but the add-ons for Norton AV are missing.

After the last Firefox upgrade, a new add-on called Motive Extension asked to be installed on FF. I had no idea where this came from or how it got in my computer. I selected no. Some days later, while checking my add-ons, I found Motive Extension on the list, but disabled. But when I went thru the plug-ins list, I found something called Motive Plug-in. I disabled it. Later I found another plug-in called Motive Management Plug-in. Where did this come from? How did the plug-ins get on my computer without me being informed? Especially after I said no to the add-on. Just what do these things do, anyway? <br><br>I don't know if this means anything, but the add-ons for Norton AV are missing.

Chosen solution

I found many people talking about this extension, but this topic had a reply that i think works http://answers.informer.com/11370/what-is-motive-extension-1-0?show=11375#a11375

EDIT: Happy Christmas!!!

Read this answer in context 👍 1

All Replies (4)

Diego Victor
Diego Victor
more options

Chosen Solution

I found many people talking about this extension, but this topic had a reply that i think works http://answers.informer.com/11370/what-is-motive-extension-1-0?show=11375#a11375

EDIT: Happy Christmas!!!

Modified by Diego Victor

FredMcD
FredMcD Question owner
more options

Yes, I saw. Lots of questions, no real answers. On one thread, they were talking about it as if it was a hair extension. ? ! ? ! ? Some think it's from Microsoft. Well then, I'm going to dump it. Thanks for your help. Happy Holidays!

Alryno
Alryno
more options

I've just installed this extension myself, the extension comes after updating the BT Desktop Help Application, BT is my ISP. Motive is software produced by Alcatel-Lucent specifically I believe for Internet Service Providers. You can get more information by going to their website http://www.alcatel-lucent.com/ I'm sure this extension is quite safe, if your still not sure ask your ISP.

FredMcD
FredMcD Question owner
more options

Hi there. Thanks for the information.